Refund policy
Returns and refunds
Request a return or cancel an order. Sign in to your customer account, select your order and submit the relevant request. You can also contact us at roman_daniel_razvan@yahoo.com to exercise your cancellation or withdrawal rights.
This policy applies to customers in the United Kingdom and the European Union. We offer a 30-day return period from delivery. To request a return, contact DermaVogue London at roman_daniel_razvan@yahoo.com with your order number and details of the items you wish to return.
Change-of-mind returns
Under our voluntary 30-day return policy, items must be unused, in their original packaging and accompanied by proof of purchase. Please contact us for return instructions before sending items.
Return address: DermaVogue London, 34 Woodhouse Road salon 34, Mansfield NG18 2BA, United Kingdom.
You are responsible for the direct cost of change-of-mind return postage. We recommend keeping proof of posting.
UK and EU cancellation and withdrawal rights
For most online purchases, consumers in the United Kingdom and the European Union may notify us of cancellation or withdrawal before delivery or within 14 days after delivery, without giving a reason, and then have a further 14 days from notifying us to send the goods back. If an order is delivered in separate parts, the withdrawal period starts after delivery of the last item.
To exercise this right, send a clear statement of your decision to withdraw to roman_daniel_razvan@yahoo.com or to our business address above. Include your name, order number and the items concerned. Contacting us for return instructions does not make your statutory withdrawal right subject to our approval.
You may use the following optional withdrawal form, but this is not obligatory: To DermaVogue London, 34 Woodhouse Road salon 34, Mansfield NG18 2BA, United Kingdom, roman_daniel_razvan@yahoo.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [goods]. Ordered on / received on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date]. Signature only if submitted on paper.
You may inspect goods as you would in a shop. We may reduce a refund for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
The change-of-mind cancellation right does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons if unsealed after delivery, or to goods made to your specifications or clearly personalised. These exceptions do not affect your rights if goods are faulty, damaged or not as described.
Faulty, damaged or incorrect items
Please contact us if an item arrives damaged, is faulty or is not as described. We will arrange an appropriate remedy in accordance with your statutory rights and cover reasonable return postage where applicable. Photos can help us assess a problem, but do not replace or restrict your statutory rights.
Refunds
Refunds are made to the original payment method, without refund fees. For statutory cancellation or withdrawal, we will refund within 14 days of being informed of your decision. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever is earlier. When you cancel the entire order under your statutory cancellation right, we also refund the cost of our least expensive standard delivery option. Any additional cost for an upgraded delivery service is not refunded.
For returns under our voluntary 30-day policy, we will inspect the returned items and process eligible refunds within 14 days of receipt. Original delivery charges are not refunded for these voluntary returns unless required by law.
Your payment provider may take additional time to display the refund. If you have not received an expected refund, please contact roman_daniel_razvan@yahoo.com or call +44 7801 498925.
Nothing in this policy limits your statutory consumer rights, including mandatory protections applicable in your country of residence.